Please read our policy carefully before placing an order.
1. Custom-Manufactured Products
Most of our products are manufactured according to specific client drawings, materials, and tolerance requirements. Therefore, all sales of custom-manufactured parts are final. We do not accept returns or offer refunds for non-defective custom items, order cancellations after production has commenced, or errors arising from incorrect specifications provided by the buyer.
2. Claims and Inspection Period
Buyers must inspect all goods immediately upon receipt. Any claims regarding defective items, shortages, or failure to meet agreed-upon specifications must be submitted in writing to our support team within [e.g., 15/30] days of the delivery date.
If no claim is filed within this period, the shipment will be deemed accepted and strictly compliant with the contract.
3. Quality Issues & Remedies
If the delivered components do not meet the confirmed drawings, material specifications, or approved samples due to our manufacturing errors, we will take full responsibility. Our standard remedies include:
Rework or Repair: We may authorize and cover the cost of local rework if feasible.
Replacement: We will manufacture and ship replacement parts at our expense (often shipped with your next order to optimize freight, or expedited if urgent).
Account Credit / Refund: If rework or replacement is not viable, we will issue a credit to your account for future orders or process a partial/full refund based on the defective quantity.
4. Return Merchandise Authorization (RMA) Process
Do not return any goods without prior authorization.
1. Submit a Claim
Contact your designated sales representative with your order number, a detailed description of the issue, and clear photos/videos or inspection reports showing the defects.
2. Evaluation
Our engineering team will review the claim to determine the root cause of the non-conformity.
3. Issue RMA
If a physical return is required for failure analysis, we will issue an RMA number and provide specific return shipping instructions.
4. Resolution
Once the returned items are received and inspected, we will proceed with the agreed-upon remedy (replacement, credit, or refund).
5. Freight and Shipping Costs
Our Fault: If the return is due to a proven manufacturing defect on our end, we will cover the return shipping costs.
Transit Damage: If goods are damaged during transit, liability will be determined based on the agreed Incoterms (e.g., FOB, CIF, EXW). For EXW or FOB terms, claims must be filed directly with the freight forwarder or insurance provider.
Need help?
Contact us at for questions related to refunds and returns.